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Technology
AI Can Improve CX, QA Without Cutting Jobs, Software Expert Says
Artificial intelligence may be the next great thing for industry, but users still fear its shortcomings in business and digital…
AI is fuelling an Asia grid investment boom
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.Renewable energy sources are generating a record…
Want to shop smarter? There’s an app for that
Everyone I know takes a different approach to shopping. Some scroll through their preferred etailer’s new-in sections at least once a week. Others specialise in highly specific…
Cambridge university seeks £15mn state boost for global science hub
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.Cambridge university is asking the chancellor for £15mn…
SolarWinds security chief calls for tighter cyber laws
Stay informed with free updatesSimply sign up to the Cyber SecuritymyFT Digest -- delivered directly to your inbox.The first cyber chief to fight an effort by the US Securities…
Who’s left at OpenAI? Sam Altman consolidates power after failed coup
“OpenAI is nothing without its people.” That was the sentence echoed by dozens of employees on social media in November to pressure the board that had fired chief executive Sam…
How a kitchen porter’s zen was ruined by the group chat
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.One of the many blessings of the often overlooked career…
Dating apps search for users who want to be ‘just friends’
Online dating giants and start-ups are betting on a different kind of human connection in the search for revenue growth: friendship. Bumble, Muzz and Match Group are pushing their…
Three Iranians charged with hacking Donald Trump’s campaign
Unlock the US Election Countdown newsletter for freeThe stories that matter on money and politics in the race for the White HouseUS federal prosecutors have alleged that three…
Signal’s Meredith Whittaker: ‘I see AI as born out of surveillance’
Meredith Whittaker is not a follower of norms. It takes a few tries to get her to pick a restaurant to meet at — her suggestions include the lobby of her hotel in London and a…